Privacy policy

Who is responsible

Astro Lounge S.A.S. (NIT 901763146-9), based in Medellín, Colombia, is responsible for the data we process on goodproblem.app and in the Good Problem app. For anything about your personal data, write to privacidad@goodproblem.app; for any other question, to hola@goodproblem.app.

Who this applies to

People who join the waitlist on the site; content creators and their teams who use the app; and the people who write to them on Instagram, because their messages go through Good Problem when the creator connects her account.

What data we process

We don't ask for sensitive data. Depending on how you use Good Problem, we process:

• Waitlist: your name, email, Instagram username and whether you're a creator or a brand; if you want, also your country, follower range and what you'd like to solve.
• Your account: your email, your name, the identifier Apple provides if you sign in with Apple, your language, currency and time zone, how you use the app and your answer to the AI notice, with its date.
• Your connected Instagram: the ID, username and type of your professional account, and the access permission Instagram grants, which we store encrypted and never display.
• Your Instagram messages: the ones you receive and send from the moment you connect the account and the recent ones we bring in when you connect it, with their text, photos, videos, voice notes, files and reactions, and the name, username and profile photo of the people who write to you, as Instagram provides them.
• What you record in the app: your categories and their explanations, deals, notes, rates, metrics and what you teach Mochi.
• Technical data: your phone's identifier to send you notifications, and the security records of each sign-in (date, time and IP address).

What we use it for

We don't sell your data or your contacts' data, we don't use it for advertising and we don't share it so others can contact you. We use it to:

• Show your messages in a single inbox, reply to them from the app and notify you of what matters.
• Sort each conversation into your categories and prepare replies with Mochi, only with your AI permission.
• Keep track of your deals, schedule and payments.
• Give you secure access with an email code or with Apple, and protect your account.
• Let you know when we open your access if you're on the waitlist, handle your requests and comply with the law.

Artificial intelligence and your permission

Before you connect Instagram we ask for your permission to send the text of your conversations, including what your contacts write, to AI providers. If you give it, TypeSafe (Jev) sorts each conversation into your categories and Anthropic (Claude) prepares replies and estimates as Mochi. We only send what each task needs, such as the latest messages in the conversation, and never your files. If you choose "Not now", your messages still reach your inbox, but they don't go to any AI provider. Mochi only sends messages when you approve them or when you set up a workflow to do so. If you create a costume for Mochi, Google (Gemini) receives only the description you write. Anthropic and Google don't use what we send them to train their models. You can withdraw your permission at any time by writing to privacidad@goodproblem.app.

Who we share your data with

Only with providers that process it on our behalf to provide the service, and with an authority when the law requires it:

• Amazon Web Services: servers, database, files, emails and real-time notices.
• Meta: Instagram, where your messages come in and go out.
• Apple: Sign in with Apple, notifications and in-app purchases.
• RevenueCat: the status of your subscription.
• TypeSafe (Jev), Anthropic and Google: AI, as explained in the previous section.
• ImprovMX: forwards the emails you send us to our team.

Where it's stored

On Amazon Web Services servers in the United States (Virginia), encrypted. AI providers also process data in the United States. By creating your account or joining the waitlist you expressly authorize this international data transfer.

How long we keep it

• Waitlist: up to 12 months after launch or until you ask us to delete it.
• Your account and messages: as long as your account exists; nothing is deleted on its own. If you disconnect Instagram, we stop receiving messages and keep your conversations until you delete your account or ask us to delete them.
• When you delete your account: within at most 15 business days we delete everything, including the copies at our providers, and confirm it by email.

How to delete your data

Here's how to ask for it:

• In the app: Profile › Delete my account. Within a minute your sessions close, Instagram access is revoked and we stop receiving messages; within at most 15 business days everything is deleted and we confirm it by email.
• By email: write to privacidad@goodproblem.app from your account's email, with the subject "Delete my data".
• From Instagram: under Apps and websites, remove Good Problem. We stop receiving your messages; to delete what we already stored, use one of the two options above.
• If you wrote to a creator who uses Good Problem and want us to delete your messages, write to privacidad@goodproblem.app with your Instagram username.

Your rights

As the owner of the data you can:

• Know, update and correct your data.
• Ask for proof of the authorization you gave us.
• Know how we use your data.
• Revoke the authorization and ask us to delete your data.
• Access your data for free.
• File a complaint with Colombia's Superintendence of Industry and Commerce after making your request or claim with us.

How to exercise them

Write to privacidad@goodproblem.app with your name, your account's email or your Instagram username and what you're asking for. We answer requests within 10 business days and claims within 15 business days. If we need more time, we'll tell you before the deadline, with the reason, and answer within at most 5 more business days for requests and 8 for claims.

Security

We use encrypted connections (HTTPS) and store data encrypted. The access permission to your Instagram is encrypted with our own key and never reaches your phone. Each account's data is kept separate from the others, and only the team members who need it can access it. If an incident affects your data, we'll notify you and the Superintendence of Industry and Commerce.

Minors

Good Problem is only for people 18 years or older, as the Terms state. We don't knowingly process minors' data; if we detect an account that belongs to a minor, we delete it.

Cookies and analytics

This site doesn't use cookies, analytics or advertising pixels. The app doesn't use third-party analytics or advertising.

Changes

If we change this policy we'll publish the new version here with its date; if the change is important, we'll let you know in the app or by email before it applies.